Returns & FAQ's
What is your online return policy?
If for any reason you are not happy with your purchase, you may return the items postmarked within 14 calendar days of receipt for an online store credit or refund to your original method of payment. Please note that original shipping charges are non-refundable. Items must be returned in their original condition (unworn, unwashed, unaltered) with the tags attached. Shoes should be returned with the original shoe box, free of damage and postal labels. All sales are final goods marked down 50% or more, earrings, lingerie, hosiery, and swimwear.
Items purchased in person at our Los Angeles and Newport Beach locations may only be returned for exchange or store credit and are not eligible for online returns.
If you wish to return or exchange items from your online order, please complete the returns form included with your shipment. We offer a prepaid returns label to make the returns process easier. When using this label, a shipping and handling fee is required and will be deducted from your refund.
- Visit our Returns Center to create your return and label here
- Enter the email address used to place the order
- Print your label and attach to the outside of the package
- Drop off your package at the nearest USPS location
- We will notify you via email once your return has been processed. Please allow 2-3 business days from the time we receive your return for it to be processed.
What is your in-store return policy?
American Rag Cie accepts returns for in-store purchases within 14 days for exchange or store credit only. Merchandise must have the original tags and receipt. Vintage goods, sale goods, undergarments, and earrings are final sale. There are no refunds for in-store purchases.
Where does American Rag ship?
We ship to all 50 states and internationally via UPS and USPS please contact us through email for any additional details.
I can’t track my package, what should I do?
You can go to the following links below anytime to view and monitor the status of your shipments, by inserting the tracking number supplied. Please allow 24 hours for your initial tracking details to activate.
When will my package ship out?
We ship orders on normal business days, Monday through Friday. Orders received by 11am Pacific Time will generally ship on that business day. Orders received after 11am Pacific Time will ship on next business day.
Can American Rag ship to more than one address in a single order?
During the shopping process you will be asked to choose one shipping address for your delivery. If you would like your items to be sent to separate addresses, please request an address replacement when purchasing. Remember that you can always contact our customer service who will be happy to assist you.
What should I do to buy from your site?
Once you register on our website select the article you wish to purchase, put it in your shopping bag and click "add to cart". You can then choose the type of payment you wish to use and, once your transaction has taken place, you will receive a confirmation e-mail about the status of your payment and order.
How will I know my order has been received?
After your purchase has been made you will receive a confirmation e-mail, which doesn’t mean that your order has been accepted by us. The order will be accepted and sent to you once your credit card and address details have been approved and verified.
What is your retail arbitrage (reselling) policy?
At American Rag, we put our guests first and are committed to offering a convenient shopping experience. We offer products In order to ensure we have the inventory of products to meet our customers’ needs, American Rag reserves the right to prohibit purchases to resellers.
What payment methods does American Rag accept?
You can choose to pay by credit card or debit card or Apple Pay. American Rag accepts: Visa, Master Card, Discover and American Express.
Is it safe to use my credit card online?
At American Rag all payments are made using the most advanced technological systems and coding methods.
Will my personal information be kept private?
Will there be additional duties or taxes payable on my purchase?
Order's placed in Calfornia will be taxed at your local sales tax rate.Recipient's address' in the United States will have no additional cost. For non-US, however, you will need to check with your local customs office the tariffs that may apply.
How do I know my new item will fit me?
When you click on a garment a measurement table will appear next to it. Simply cross-check these measurements with your own to ensure you have ordered the correct size.
Part of my item has broken. Can you send me a replacement?
Unfortunately, we can only sell complete items and not parts of them.