What is your online return policy?
Returns are accepted with receipt and tags intact for refund or exchange, less the original shipping cost, within 14 days of receiving your order. Please send your return within 7 days to ensure the goods arrive back at our location before the 14 day window expires. Items must be returned in the same condition as when they left the store. All sales are final on earrings, lingerie, hosiery, and swimwear.
Items purchased in person at our Los Angeles and Newport Beach locations may only be returned for exchange or store credit.
Please ship your return in packaging suitable for the return trip. Shoe returns must be returned with the original shoe box inside a separate shipping box.
Customers are responsible for the shipping costs of returns. UPS, USPS, FEDEX, and DHL are all acceptable carriers for returns.
Please send your return to:
American Rag Cie
150 S. La Brea Avenue
Los Angeles, CA 90036
What is your in-store return policy?
American Rag Cie accepts returns for in-store purchases within 14 days for exchange or store credit only. Merchandise must have the original tags and receipt. Vintage goods, sale goods, undergarments, and earrings are final sale. There are no refunds for in-store purchases.
Where does American Rag ship?
We ship to all 50 states and internationally via UPS, please contact us through email for any additional details.
I can’t track my package, what should I do?
You can go to www.ups.com anytime to view and monitor the status of your shipments, by inserting the tracking number supplied.
When will my package ship out?
We ship orders on normal business days, Monday through Friday. Orders received by 11 am PST will generally ship on that business day. Orders received after 11 am PST will ship on next business day.
Can American Rag ship to more than one address in a single order?
During the shopping process you will be asked to choose one shipping address for your delivery. If you would like your items to be sent to separate addresses, please request an address replacement when purchasing. Remember that you can always contact our customer service who will be happy to assist you.
What should I do to buy from your site?
Once you register on our website select the article you wish to purchase, put it in your shopping bag and click "add to cart". You can then choose the type of payment you wish to use and, once your transaction has taken place, you will receive a confirmation e-mail about the status of your payment and order.
How will I know my order has been received?
After your purchase has been made you will receive a confirmation e-mail, which doesn’t mean that your order has been accepted by us. The order will be accepted and sent to you once your credit card and address details have been approved and verified.
What payment methods does American Rag accept?
You can choose to pay by credit card or debit card. American Rag accepts: Visa, Master Card, Discover and American Express.
Is it safe to use my credit card online?
At American Rag all payments are made using the most advanced technological systems and coding methods.
Will my personal information be kept private?
Will there be additional duties or taxes payable on my purchase?
If the recipient's address is part of the United States, there will be no added costs. For non-US, however, you will need to check with your local customs office the tariffs that may apply.
How do I know my new item will fit me?
When you click on a garment a measurement table will appear next to it. Simply cross-check these measurements with your own to ensure you have ordered the correct size.
Part of my item has broken. Can you send me a replacement?
Unfortunately, we can only sell complete items and not parts of them.