Refund policy

Online Returns Policy

Visit our online returns center to request a return. The American Rag returns center can only be used for online orders.

Returned items must conform to our returns policy:

• Your returned item must arrive at the American Rag Cie no later than 30 days after you receive the order. After this time we cannot guarantee that the order will be accepted for a refund.

 

• We strongly recommend that you request you return within 14 days of receiving your order to ensure that it arrives within 30 days. Please contact customer service if you have any queries relating to this.

• All sales final on Sale merchandise. American Rag will not accept returns for Sale products marked down 30% or more. No exceptions.

• Once your return has been received by the American Rag Cie and it complies with our returns policy, we will refund you by your original payment method

• We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging

• Items must be returned unworn, unwashed, undamaged, and unused with their original tags. Footwear and accessories must be returned in the original boxes provided and inside a protective shipping box

• If the item comes with a security tag this must be left on. If the security tag is removed then the returned item will not comply with the returns policy and will not be refunded

• We recommend that you return items in their original packaging to ensure the necessary protection when in transit

• Hosiery must be returned in its unopened packages. We do not accept returns for lingerie, underwear, swimwear, or earrings of any type.

• American Rag Cie accepts returns for in-store purchases within 14 days for exchange or store credit only. Merchandise must have the original tags and receipt. Vintage goods, sale goods, undergarments, and earrings are final sale. There are no refunds for in-store purchases.

Refunds

Once the American Rag Cie has received your item we will refund you by your original payment method. Payments can take up to 14 working days to process. Returned items will be refunded excluding the original cost of shipping.

American Rag Cie accepts returns for in-store purchases within 14 days for exchange or store credit only. Merchandise must have the original tags and receipt. Vintage goods, sale goods, undergarments, and earrings are final sale. There are no refunds for in-store purchases.